Yes, all our pricing is in Kenyan Shilling (KSH).
Some of our product prices include VAT, while others do not. The VAT inclusion will be reflected in the final price at checkout.
We accept a variety of payment methods through our secure payment gateway, Pesapal. These include:
If you have any further questions about payment options, feel free to contact our customer support team.
3D Secure is an initiative by Visa and MasterCard to add an extra level of security when using your card online. A 3D Secure-enabled card will require the entry of a one-time PIN before your order can be placed. If you have never set your card up for 3D Secure one-time PINs, your bank will automatically take you through the process the first time you try and pay.The 3D-Secure refers to three domains involved in the security they are:
Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchant’s bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.
Once all your items are in your basket, you will be able to proceed to checkout and then pay with the secure payment method. We will process your order as soon as a successful payment is received. If you have paid, but did not get to the order confirmation page or did not receive an email acknowledging your purchase, do the following:
Please do not reorder your product/s without completing the above steps, as this may create duplicate orders.
Please email us at sales@usnkenya.com to check your payment attempt. We are here to assist you with any enquiries you may have – Monday to Friday 8am – 4pm.
Yes, you can change your order. Please contact our Online Customer Support Centre at sales@usnkenya.com to assist you – Monday to Friday 8am – 4pm. You will only be able to change your order if your order hasn’t been dispatched already. Please note that any changes will cause delays in the processing and delivery of your products.
If you are not satisfied with your order, you can return the products subject to the terms in our returns and refund policy. Please contact us at sales@usnkenya.com within seven (7) days of delivery, and specify the reason for your return. Refer to our returns and refund policy for more information.
Please email us at sales@usnkenya.com.We are here to assist you with any enquiries you may have – Monday to Friday 8am – 4pm.
Yes, you can order products from the USN website without creating a profile. If you already have an account, you will also be able to order without logging in.
Our website shows the availability of stock based on the current day’s stock level. If there is no stock available in our warehouse, it will not be available for order on our website.
No, you will not be able to order products that are out of stock. Check back again soon for new stock.
Please send an email with details about your concerns to sales@usnkenya.com and we will correspond with you from there. Remember that you should always consult with your healthcare practitioner regarding supplements, changes in diet and exercise.
If you have received a voucher code after returning a product or a promotional code via our social media platforms or any other method you simply need to enter the code during the payment process in your basket. Enter the code in the field provided and click on Redeem. The applicable discount will be given to you and you have to pay the outstanding balance only.
Yes. We have taken every precaution to ensure your personal details are safe and secure with us.All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading Kenyan payment processor.We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.
Your information will not be sold or made known to any third parties. Your details will be kept in the strictest confidence by USN.
Orders are not processed over weekends but only on weekdays. We will communicate with you should there be a delay. You should receive your parcel within 5 working days, unless the courier experiences issues finding your address.
Deliveries will only be made to the designated delivery address between 08:00–17:00 Mondays to Fridays. No deliveries will be made on weekends and public holidays.
Order placed before 14:00 on a business day will be dispatched that same evening. If placed after 14:00, it will be dispatched the next business day’s evening only.
We currently do not offer real-time order tracking on our website. However, if you'd like an update on the status of your order, please feel free to contact our customer support team at sales@usnkenya.com. They'll be happy to provide you with the latest information.
No, we can only deliver products within the borders of Kenya. However, if you provide us with all your details, we can put you in contact with a distributor that is closest to you. Please send your information to sales@usnkenya.com and we will assist you from there.
Orders placed before 14:00 on a business day will be dispatched that same evening. If you place an order after 14:00, it will be dispatched on the next business day's evening. Orders placed over weekends and public holidays will be processed on a Monday or the following business day. Please expect delays in these timelines on special days like Black Friday or month-end when order volumes are higher.
Delivery is free on orders over Ksh7,500. Orders under Ksh7,500 will have a delivery fee of Ksh300 irrespective of area or size of parcel.
Once you are logged into online shopping, you can access ‘My Profile’. You will have the ability to edit, add or delete any delivery addresses.
You can also change your address at the checkout stage. You are not able to change the address once your parcel is out on delivery though.
Unfortunately deliveries cannot be split. Should you wish to deliver to different addresses, orders must be created and paid for separately.
If you were not at the specified delivery address the courier company will phone you later that day to arrange an alternative delivery time. USN reserves the right to charge you an additional delivery fee if an alternate date and time is required.
We currently do not offer real-time order tracking on our website. Please feel free to contact our customer support team at sales@usnkenya.com. They'll be happy to provide you with the latest information.
Should an item be damaged (product is squashed or visibly damaged during transit), please email us at sales@usnkenya.com. Damaged goods must be reported to us in this way within 7 days after receiving it. The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too). You can also request a refund on your credit card should you prefer this.
Should you have received the incorrect item (product, flavour or size) than that ordered, please email us at sales@usnkenya.com. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too). You can also request a refund on your credit card should you prefer this.
Should an item be faulty or defective (product is impossible to consume or is visibly defected), please email us at sales@usnkenya.com. Defective goods must be reported to us in this way within 7 days after receiving it. The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code to order the product again at no cost (free shipping included too). You can also request a refund on your credit card should you prefer this.
Should you for some reason no longer want the item that you have purchased and the product is still sealed in its original packaging, please email us at sales@usnkenya.com. Unwanted goods must be reported to us in this way within 7 days after receiving it. The courier company will collect the product from you and once we have received and inspected it, you will be issued with a voucher code or given a refund.
If the product has been opened and isn’t faulty, you will not be able to return it for a refund. Refunds will be done within 7 working days to the credit card that you used to make the online purchase with.
When emailing your return request, you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return.
Refunds will take place within 7 working days of receiving the returned product back from you. The available options are dependent on the reason for the return, and include the following:
No, our online combos and specials are exclusively available on our website.
Our full range of products (with prices) is available on our website. We also stock a selection of products at leading retailers—like Healthy U, Pharmaplus and Goodlife pharmacies and selected stores.
All the usage instructions are on the packaging, including the serving size of each product. Please follow the instructions when using the products. You can also refer to the directions for use information on the website. This information is available when you click on a product.
No. We advise against using sport supplementation during pregnancy and/or lactation. If you find out that you are pregnant, stop using sport supplementation immediately. Please consult your healthcare professional as to what supplementation you may or may not use during these times.
If you are subject to anti-doping testing, you should be mindful of what you supplement with. Please consult this with a medical professional or your professional coaching staff on supplementation and anti-doping testing. Click here for more information, or if you are unsure or need further assistance, please send an email to sales@usnkenya.com.
You can buy our products from the online store and selected retailers.
Yes, a good training and diet routine are essential for your goals and will yield optimal results.
Yes, you can use our stimulant free pre-workouts:
Yes, we do have a stimulant-free fat burner that you can use if you are sensitive to stimulants like Phedra Cut Lipo X Night. You can also use the CLA Pure 1 000 (stimulant-free toner) and L-carnicut (stimulant-free fat burning aid).
Yes, depending on your individual sugar tolerance. Our Zero Carb IsoPro contains 0 g carbohydrates and 0 g sugar per serving.
Please monitor your total sugar intake each day. We also recommend that you consult with your healthcare professional before taking any supplementation to confirm which supplements you are allowed to take if you have any chronic conditions.
Yes, we do have some clothing and other accessories available in our online store.
Creatine helps increase the peak power output of muscle, strength, performance and endurance.
The variants in our creatine range differ mostly to accommodate different budgets and preferences.
Informed Choice is a quality assurance programme for sports nutrition products, suppliers to the sports nutrition industry, and supplement manufacturing facilities. It is a monitoring programme that certifies that a supplement product and/or raw material that bears the Informed Choice logo has been ‘skip-lot’ tested (tested at least on a monthly basis) for banned substances by LGC’s world-class sports anti-doping lab. You can verify whether a supplement has undergone the certification process on Informed-Choice.org.
Yes, some of our shakes are suitable for people with lactose intolerance. Products like BlueLab® 100% Whey Protein, Hardcore Whey gH, Diet Whey & Collagen and Diet Fuel contain Tolerase™ L, an enzyme that breaks down lactose and prevents symptoms associated with lactose intolerance.
Please check with your healthcare provider if you are unsure about any of the contents of any products.
There are three BCAAs:
Glutamine is a conditional essential amino acid. It is involved in almost all chemical and cell reactions in the human body. It aids the recovery of muscle inflammation due to exercise or sport, hence decreasing muscle soreness and muscle stiffness, helping muscles recover faster. It is also responsible for lean muscle development.
Please send an email with your query and supporting images (if applicable) to sales@usnkenya.com. Our quality control department will be in contact with you.
Please remember that good supplements work optimally when combined with an effective eating and training programme. Visit our website for free eating and training programmes suited to your specific goals. If you believe that your supplements are faulty, please send an email with your query to sales@usnkenya.com. Our quality control department will be in contact with you.
Please visit our online store at www.usnkenya.com for all our products and their prices.
Sorry about that! Please send an email to sales@usnkenya.com and we’ll correspond with you from there.
No, unfortunately we do not sell in bulk to the public, but we do sell in bulk to authorised retailers.
Unfortunately, we do not offer samples directly to the public. We do provide samples to authorised retailers, which they can distribute to the public. Please ask for sample options at your nearest USN stockist.
Please send an email with your personal and order details to sales@usnkenya.com.
Please keep an eye on our social media pages (Facebook, Twitter, Instagram, TikTok, and where we advertise all opportunities and how to apply for them.
Distribution is subject to approval. Please send an email to sales@usnkenya.com. You will receive a questionnaire that must be submitted to our sales department for review. We will contact you once your application has been approved or denied and communicate with you from there.
You are welcome to reach out to our team at sales@usnkenya.com. We will communicate with you from there.
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