PAYMENT & SECURITY
Are the prices on www.usnkenya.com in Kenyan Shillings (KES)?
Yes, all our pricing is in Kenyan Shillings (KES).
Do your prices include VAT?
Yes, all our prices are inclusive of VAT.
What forms of payment do you accept?
We accept credit/debit cards: MasterCard and Visa cards that are 3D Secure enabled. We also accept VISA Checkout as well as Mpesa and several other options via Paypal.
We will need your 16-digit card number, the expiry date, the CVV number (the last 3 digits on the back of your card) and your name exactly as it appears on the front of the card.
We also accept Instant EFT – EFT SECURE:
EFT SECURE Instant EFT (Electronic Fund Transfer) allows you to pay USN directly from your bank account via your existing internet banking facility.
- Select the EFT SECURE payment method at checkout.
- Select your bank.
- Next, please enter your login details for your internet banking account. Rest assured, you are logging directly into your internet banking account and your bank security will remain in place.
- Select the bank account you wish to pay from (If you have more than one account linked to your internet banking profile).
- Complete the payment by entering a One-time PIN received from your bank, or responding to a push message received from your bank (You will be directed back to the USN website once payment has been completed).
- USN will receive instant payment confirmation, so you don’t have to fax or email your proof of payment, and your order can be filled immediately.
Benefits of Instant EFT:
You don’t have to register in order to make EFT SECURE payments. Anyone with a supported internet banking facility can use EFT SECURE to pay online.
An instant payment receipt is issued, so you don’t waste time waiting for payment confirmation, and your order / booking can be completed immediately.
You’re no longer forced to draw on credit in order to make online purchases. EFT SECURE gives you the freedom to shop online without a credit card.
EFT SECURE is fully compatible with all mobile devices, allowing you to make secure payments easily via your mobile phone or tablet.
When will the payment be deducted from your account?
Immediately – which means we can start processing your order straight away.
Does usnkenya.com store my card information?
We never store your card information without your permission. In order to facilitate your repeat orders, your card details are stored by a trusted third party payments company.
What is 3D secure?
3D Secure is an initiative by Visa and MasterCard to add an extra level of security when using your card online. A 3D Secure-enabled card will require the entry of a one-time PIN before your order can be placed. If you have never set your card up for 3D Secure one-time PINs, your bank will automatically take you through the process the first time you try and pay.
The 3D-Secure refers to three domains involved in the security they are:
- the Acquiring or Merchant’s bank
- the Card Association’s financial networks i.e. Mastercard and Visa
- the Issuing or Cardholder’s bank.
Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchant’s bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.
How do I use/redeem a promotional code?
If you have received a voucher code after returning a product or a promotional code via our social media platforms or any other method you simply need to enter the code during the payment process in your Basket. Enter the code in the field provided and click on Redeem. The applicable discount will be given to you and you have to pay the outstanding balance only.
Is online shopping safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us.
All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading Kenyan payment processor.
We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.
Will my information be sold to third parties?
Your information will not be sold or made known to any third parties. Your details will be kept in the strictest confidence by USN.